Privacy Policy & Data Protection

1. Who We Are

Fairofare Travels Limited ("Fairofare", "we", "us", or "our") is a UK-registered luxury travel agency incorporated under Company No. 16025274, with our registered address at 2nd Floor College House, 17 King Edwards Road, Ruislip, England, HA4 7AE, United Kingdom.

We are the data controller for the personal information you provide to us. This Privacy Policy explains how we handle your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related enquiries, please contact our Data Protection Officer at: privacy@fairofare.co.uk

2. Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Full name, date of birth, passport or national identity document details, nationality, and gender.

Contact Data: Email address, telephone numbers, postal address, and billing address.

Financial Data: Payment card details (processed securely by our payment processors), bank account information, and transaction history.

Travel Data: Itinerary details, flight bookings, hotel reservations, visa requirements, frequent flyer numbers, and seat preferences.

Special Category Data: Health or dietary information relevant to travel (e.g. mobility requirements, medical conditions), provided solely where necessary to facilitate your travel arrangements.

Technical Data: IP address, browser type and version, device identifiers, pages visited, time zone, and other diagnostic data collected through our website and platform.

Marketing & Communication Data: Your preferences regarding receiving marketing communications from us and your communication preferences.

3. How We Collect Data

We collect personal data through the following means:

Direct Interactions: When you complete enquiry forms, make a booking, register for an account, subscribe to our newsletter, contact us by email or telephone, or engage with our concierge team.

Automated Technologies: As you interact with our website, we automatically collect Technical Data via cookies, server logs, and similar tracking technologies.

Third Parties: We may receive data from airlines, hotels, payment processors, and partner suppliers in connection with travel arrangements made on your behalf.

4. How We Use Your Data

We use your personal data for the following purposes:

Booking Fulfilment: To process, manage, and administer your travel bookings, reservations, and related services.

Customer Service: To respond to your enquiries, resolve complaints, and provide ongoing support before, during, and after your trip.

Financial & Legal Compliance: To process payments, issue invoices, maintain statutory accounting records, and comply with UK legal and regulatory obligations (e.g. ATOL/ABTA compliance, anti-money-laundering regulations).

Marketing & Personalisation: Where you have opted in, to send you our newsletter, exclusive luxury travel offers, and tailored destination recommendations.

Platform Improvement: To monitor website performance, enhance user experience, and ensure system security.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contractual Necessity: Processing is required to perform the travel contract we have entered into with you or to take steps at your request prior to entering into a contract.

Legal Obligation: Processing is required to comply with laws governing UK travel operators, tax authorities, and immigration officials.

Legitimate Interests: Processing is necessary for our legitimate commercial interests (e.g. fraud prevention, improving services), provided your rights and freedoms do not override those interests.

Consent: Where you have explicitly agreed to receive marketing communications or provided special category data for dietary or accessibility needs.

6. Data Sharing & Third Parties

We may share your data with trusted third parties strictly where necessary:

Travel Suppliers: Airlines, hotel operators, cruise companies, car rental agencies, and local destination management companies to fulfil your booking.

Payment Processors: Secure third-party payment gateways operating under PCI-DSS Level 1 compliance.

Authorities: Customs, border control, and law enforcement agencies when legally required.

7. International Transfers

Because we arrange international travel, your personal data will inevitably be transferred to, and processed by, suppliers located outside the UK and European Economic Area (EEA). Where this occurs, we take all reasonable steps to ensure that your data receives an equivalent level of protection in line with UK GDPR standard contractual clauses.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Under UK law, financial and booking records are typically retained for 6 years following the completion of your travel.

9. Your Legal Rights

Under UK data protection law, you have rights including:

Access: The right to request copies of your personal data.

Rectification: The right to request correction of inaccurate or incomplete information.

Erasure: The right to request that we erase your personal data under certain conditions.

Restriction & Objection: The right to restrict or object to the processing of your data.

To exercise any of these rights, contact us at privacy@fairofare.co.uk. We respond to all requests within 30 days.

10. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can configure your browser to decline cookies, though certain interactive features of the website may not operate correctly.

11. Direct Marketing Preferences

You have the right to withdraw your consent to receive promotional emails at any time by clicking the "Unsubscribe" link included in every marketing communication, or by contacting our team.

12. Data Security

We employ robust industry-standard technical, operational, and physical security measures (including SSL 256-bit encryption, access controls, and regular vulnerability audits) to prevent accidental loss, unauthorised access, alteration, or disclosure of your personal data.

13. Third-Party Links

Our website may contain links to external third-party websites (e.g. airlines, tourism boards). We do not control and are not responsible for the privacy practices or content of these external sites.

14. Children's Privacy

Our services are not intended directly for children under 16 without parental consent. When bookings include minors, personal data must be provided by a parent or legal guardian.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. The revised version will always be posted with an updated revision date.

16. Contact Us & Regulatory Authority

If you have questions or complaints regarding this Privacy Policy, please contact our Data Protection Officer:

Fairofare Travels Limited

2nd Floor College House, 17 King Edwards Road, Ruislip, England, HA4 7AE

Email: privacy@fairofare.co.uk | Phone: +44 (0)8000478235

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.