Terms & Conditions

1. Your Contract - Please Read This Carefully Before You Book

The following conditions should be read carefully as they will bind you. All travel arrangements made on your behalf are made by Fairofare Travels Limited (“the Company”, or “Us” or “We”) registered in England & Wales with Co. No. 16025274 and business office at 2nd Floor College House, 17 King Edwards Road, Ruislip, England, HA4 7AE, and are made pursuant to these conditions.

1.1 No contract will come into existence between us until (you acknowledge) the acceptance of a booking confirmation by us and abided by the fare rules as per the booking. The reservations are accepted/confirmed when a credit/debit card has been debited with the deposit to, or full payment of, the reservation in cleared funds (as per the agreement). Please note that deposits are non-refundable and non-transferable.

1.2 For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received full payment in cleared funds.

1.3 All services offered are subject to availability.

1.4 Prices quoted are based on ground and transportation costs prevailing at the date of booking. The Company reserves the right to change prices at any time prior to the booking being confirmed. The Company cannot accept responsibility for verbal price quote or descriptions. We reserve the right to refuse, at our sole discretion, any booking.

1.5 When you make a booking, you confirm that you have the authority to accept, and do accept, these conditions for yourself and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.

1.6 It is your responsibility to ensure that any information which you give us is accurate, and that information which is given to you by us or by any of our suppliers is passed on to all members of your party.

2. Payments

You must pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY, i.e. before you receive our confirmation invoice. If this applies, you will be advised of this when the booking is made. It is very important that you pay balances when due, as failure to do so may lead to the cancellation of your flights and still leave you liable to pay cancellation charges. Where an extra booking charge applies this will have been advised at the time of booking. Until full payment has been received, the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers.

2.1 Payments can be made by all major debit and credit cards as detailed on the Website with no additional surcharge.

2.2 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed, and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with Data Protection Acts.

3. Booking confirmation and travel documents

The traveller is responsible for the following:

3.1 Reading and approving the terms and conditions of travel prior to purchase.

3.2 Checking before making the purchase that the spelling of the name of the traveller matches exactly the spelling in their passport.

3.3 Contacting Fairofare Travels Limited immediately if you do not receive a confirmation by e-mail within a few minutes of booking. As soon as you receive this confirmation by e-mail, you must check that the details are correct. Please notify Fairofare Travels Limited immediately if anything is unclear.

3.4 Checking regularly your e-mail address that you gave us, as all correspondence from us is sent by e-mail.

3.5 Consulting the relevant airline to check which airport terminal you will be departing from.

3.6 Checking visa regulations, travel documents, and documents for the final destination and for any intermediate stops. This is done through the respective country's embassy or high commission, and the airlines that execute the journey.

3.7 Checking what vaccinations you will need before you travel.

3.8 Checking passport rules and how long your passport will be valid for. Some countries require your passport to be valid for at least six months after you return home.

3.9 Checking current check-in times for the entire trip. We recommend that you check in at the airport at least 2 hours before departure for domestic flights, or 3 hours for international flights.

3.10 Checking flight times and any timetable changes for both your outbound and return flights.

4. Tickets

4.1 The e-ticket which Fairofare Travels Limited sends by e-mail to the traveller on completion of the booking is the travel document, and this must be carried on the entire trip. This confirmation contains all the important information, such as the booking reference, flight number and flight times.

4.2 Airline tickets must always be used in sequence, and travellers must complete all legs of their journey. If the traveller does not complete any leg of the journey, the rest of the trip will be cancelled by the airline, and no refund will be issued.

4.3 Tickets with separate booking numbers are always handled as individual trips independent of one another. Fairofare Travels Limited accepts no liability for missed connections or failure to issue refunds for separate tickets in the event of timetable changes, delays or cancelled flights.

5. Flight times

All flight times specified are local. Next-day arrivals are indicated with "+1" on the timetable. The stated flight times are preliminary and subject to change with short notice. The traveller must therefore stay in line with any updates of the flight schedule themselves. Please note that a flight described in your flight as "direct" will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements, and the requirement for passengers to check in on time. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

6. Special Requests & Medical Problems

If you have any special requests, please advise us at the time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee that any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before the booking, giving full details. If we feel unable to properly accommodate your particular needs, we reserve the right to decline/cancel your booking.

7. Booking of flight tickets

7.1 Price alterations/technical errors

Fairofare Travels Limited reserves the right to make changes due to technical errors and price alterations beyond our control. We reserve the right to contact the traveller within 24 hours to make any amendments to bookings made. Fairofare Travels Limited also reserves the right to cancel the reservation in the event of technical problems and price errors which are beyond our control. The traveller will be notified by e-mail in this instance.

7.2 Combination of single tickets (One-way combination)

In order to obtain special fares when creating certain bookings we either combine two or more one-way fares on different airlines or on the same airline. Even if the stages are booked together, they are treated individually. This means that each stage of your journey is handled separately in the event of cancellations, alterations, traffic disruption such as strikes, and timetable changes. Each airline's own regulations will apply.

7.3 Flight Policies

We act as an agent of the airline, in case of airline failure we will not be liable. We recommend you purchase travel insurance when booking your flight or holiday abroad.

7.4 Force Majeure

Please note that Fairofare Travels Limited is not responsible for any trips cancelled due to civil strife, industrial dispute including air traffic control disputes, environmental disasters, acts of war, strikes or other unusual or unforeseeable circumstances beyond our control or the airline’s control. Any amendments provide no entitlement to price reductions, substitute trips, damages or other compensation from Fairofare Travels Limited. We do not reimburse any supplementary arrangements for the trip such as visas.

7.5 Passports, entry visas and transit visas

7.5.1 The traveller is responsible for ensuring that his/her passport is valid at the time of booking. The traveller is also responsible for ensuring that he/she holds a visa for the final destination and any visas required for countries you may just be transiting through. The traveller is personally responsible for any costs arising due to problems with these formalities. It is important for the traveller to check that his/her passport, entry visas and transit visas meet the requirements of both the countries in question and the airlines.

7.5.2 An approved entry permit (ESTA) and machine-readable passport are required for all travel to or via the USA.

7.5.3 Your specific passport and visa requirements, and other immigration requirements, are your responsibility. You should confirm these with the consulates at the relevant embassies or High Commissions. Neither the suppliers with which your contract, nor we, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

7.6 Vaccinations

The traveller is responsible for ensuring that he/she has had full vaccinations, and that other necessary formalities required for travel to the country which the traveller plans to visit have been completed.

8. Frequent Flyers

You can add your frequent flyer number at the time of booking. We register the details in the booking, but accept no responsibility for points or bonuses with the applicable airline. Not all flights are eligible for points or bonuses, and such information is always to be requested from the airline.

9. Infants

Children between the ages of 0 and 2 will travel as infants, and will not be allocated a seat of their own. A child ticket must be booked for the entire trip if the infant reaches the age of 2 before the end of the trip. Infant tickets cannot be booked before birth, as the correct name and date of birth must match those stated in the passport. Fairofare Travels Limited will not reimburse any expenses arising if the wrong type of ticket has been booked.

10. Taxes

The ticket price shown is inclusive of airport taxes. A departure tax must be paid in cash on departure from some airports. It is the responsibility of the traveller to check this information.

11. Transport when an airport or date is amended

Ground transport and overnight accommodation during your trip are not included in the ticket price. The traveler is responsible for checking timetables and prices. This is also applicable in the event of any changes to the airlines' timetables, which are beyond our control.

11.1 Connection time on stopovers

The times required for connections during stopovers are calculated by the airlines. If a flight segment is delayed in the event of a transit booking, the airlines are obliged to assist the traveller to reach the final destination.

When separate tickets are booked, the airlines bear no responsibility for delays leading to missed connections. Therefore, it is the responsibility of the traveller to check that the connection time is sufficient according to the airlines and the airports. Fairofare Travels Limited will not reimburse any additional costs incurred on account of this.

11.2 Lost/damaged luggage

Fairofare Travels Limited accepts no liability for lost or damaged luggage. Any problems must be reported immediately to the airline representative at the airport.

11.3 Premium Economy, Business, First Class

This service may only be purchased at the time of booking. Depending on the airline, the service may sometimes only be offered on certain sections of the journey.

The on-board service available will differ between airlines. For specific information, please refer to each airline's own website. Fairofare Travels Limited cannot be held responsible if an airline changes the type of aircraft or overbooks a cabin class, which may then entail changes to the range of available services or a downgrade.

12. Changing the timetable

Airlines may alter their timetables and cancel flights at short notice. Such alterations are beyond the control of Fairofare Travels Limited. The traveller is personally responsible for checking the times of the departing and return flights directly via the airlines. Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to:

12.1 Carriage on another flight with the same airline without additional cost, and/or

12.2 Receiving a full refund with the exception of Administration Charges.

If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Under no circumstances will the Company pay compensation for any alterations, which are as a direct result of circumstances outlined in condition "Force Majeure".

13. Cancellation and rebooking

13.1 Cancellation

Your tickets will be issued immediately upon receipt of payment. Restricted tickets cannot subsequently be refunded or amended. Fairofare Travels Limited operates in compliance with the airlines' booking rules, which are normally very restrictive. Flight cancellation should be notified at least 24 to 48 hrs prior to departure. Any notification of cancellation by telephone must also be confirmed in writing or by e-mail within 24 hours by the person who made the original booking. Cancellation will take effect from the day we are notified, provided that written confirmation is received by us within 24 hours of the original notification.

13.2 Refunds

13.2.1 There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions.

13.2.2 Air tickets returned to us for a refund are subject to an administration charge of £75 per ticket, irrespective of the number of tickets returned. You will be required to pay a per ticket cancellation charge, imposed by the airline or the consolidator pursuant to their terms and conditions.

13.2.3 An administration fee of £75 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge, the ticket will be deemed to be fully non-refundable. In the case of airline ticket refunds, this is normally 10-12 weeks from the point the tickets are submitted for consideration to the airline.

13.3 Rebooking

If you wish to modify your arrangements after your booking has been made, we will do our best to arrange this provided we can accommodate the change. Any request for changes must be made in writing by the person who made the booking. We will charge an amendment fee of £50.00 per person plus Airline penalties, Tax differences and any other cost we incur in making the alteration.

13.4 Scheduled airlines normally treat name changes as a cancellation. Rebooking may incur a 100% cancellation charge in respect of the airfare.

14. Expectant Mothers

It is not possible to arrange flights for expectant mothers who will be in excess of 28 weeks of pregnancy on their date of return to the UK. Regardless of this, women should consult with their doctor to establish whether it is safe for them to fly.

15. Behaviour

15.1 You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier.

15.2 If in our reasonable opinion, or in the opinion of any other persons in authority, you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice.

16. Booking Conditions for Flights

16.1 The Contract

Bookings are made with the Company subject to these booking conditions. No person may alter these conditions on the Company's behalf.

16.2 Acceptance of Booking

We reserve the right to increase or decrease brochure listed prices, and to change any information in our brochures or on our website before a booking is made. On acceptance of the deposit and the satisfactorily completed booking form, the Company will issue a confirmation invoice and at this stage the contract between us comes into existence. Payment of the balance due must be made not less than 12 weeks prior to departure.

17. Insurance

It is strongly recommended that you have adequate travel insurance for the holiday. You may take the holiday insurance offered by us, or arrange it independently. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses (including air ambulance), personal accident, delay loss or damage to your personal effects.

18. Data Protection Policy

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines.

19. Complaints and Dispute

In spite of detailed planning, it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier and our agent or staff as soon as it occurs to give us a chance to investigate and rectify. If the problem cannot be rectified, you must contact us, in writing, within seven days of your return.

20. Disabled Passengers

Regretfully, we must point out that some travel destinations are not suitable for the disabled. If you are disabled we suggest you check that the destination you are travelling to will be suitable for your needs.

21. Telephone Calls

We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

22. Law

22.1 These booking terms and conditions are governed by and shall be construed in accordance with English law. Additionally, your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time.

22.2 The official text of the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (S.I. 1017), and of the Package Travel, Package Holidays and Package Tours Regulations 1992 (S.I. 3288), both as amended, can be found on www.legislation.gov.uk.

23. Refund Shield Liability Exclusion

Where a refund claim is submitted through Refund Shield and such claim is declined, rejected, or otherwise not approved for any reason, Fairofare Travels Limited shall have no responsibility, obligation, or liability whatsoever in respect of the refund decision, outcome, or any resulting loss.

24. Self-Transfer and Multi-Airline Bookings

In the case of bookings involving more than one airline, including itineraries issued under separate tickets, it is solely the passenger's responsibility to determine whether the reservation constitutes a self-transfer. Fairofare Travels Limited shall not be liable for missed connections, denied boarding, additional costs, schedule misalignment, or any other losses arising from self-transfer arrangements.

25. Airline Schedule Changes Within 48 Hours of Departure

Fairofare Travels Limited shall not be held responsible or liable for any airline-initiated schedule changes, delays, cancellations, or operational disruptions occurring within 48 hours of the scheduled departure time. Such matters are entirely outside the control of Fairofare Travels Limited and remain the sole responsibility of the operating airline.

Please address any queries in writing to:

Fairofare Travels Limited

2nd Floor College House,

17 King Edwards Road, Ruislip,

England, HA4 7AE

United Kingdom